Here are some of our most frequently asked questions.
If you can't find what you need here, please don't hesitate to contact us.Will I get a proof before my Logo Mats are made?
Yes, once you have uploaded your logo or design during the online ordering process, we will create and send you a proof within 24 hours. Once you approve, your mat will go into production.What format do you need my artwork supplied in for Logo Mats?
We can use most digital file types:
Optimal: Vector files i.e. EPS, PDF, AI.
Acceptable: Bitmap files: JPG, BMP, TGA, PCX, TIFF
Not acceptable: GIF, MAC files, PowerPoint files, Word documents and internet files.
Design guidelines for our logo mats can be downloaded via their individual product pages. If you require any further clarification, please don't hesitate to contact us.
Can you PMS colour match for your Logo Mats?
If strict branding guidelines are in place, we can PMS Colour match with our PrintPlush Logo Mat at an additional fee. The rest of our logo mat range use a wide variety of standard colours to closely match your brand. Contact our friendly team if you need any clarification or recommendations.Do you offer Wholesale pricing?
Absolutely, find out more on our Wholesale page.How do I clean/care for my mats?
Please check the product page for specific care instructions.Do your mats come with a warranty?
Yes, all of mats come with a standard 12 month warranty against manufacturing defect.
Can I return a mat?
Please check our Returns Policy for further information.
What are shipping costs?
Shipping is free throughout mainland England, Scotland and Wales.